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ITIL 4 Foundation Exam Sample Questions (Q23-Q28):

NEW QUESTION # 23
Which two statements about the guiding principles are CORRECT?
1.The guiding principles support continual improvement
2.Each guiding principle applies to a selection of the available stakeholder groups
3.Organizations should decide which one of the guiding principles is relevant to them
4.Organizations should consider how the guiding principles interact with each other

A. 2 and 3
B. 3 and 4
C. 1 and 4
D. 1 and 2

Answer: C

NEW QUESTION # 24
When working on an improvement iteration, which concept helps to ensure that the iteration activities remain appropriate in changing circumstances?

A. Direct observation
B. Analysis Paralysis
C. Feedback loop
D. Minimum viable product

Answer: A

NEW QUESTION # 25
Which usually requires a team of representatives from many stakeholder groups?

A. Fulfilling a service request
B. Authorizing an emergency change
C. Investigating a major incident
D. Logging a new problem

Answer: C

NEW QUESTION # 26
Identify the missing word in the following sentence.
A service is a means of enabling value co-creation by facilitating outcomes that customers want to achieve, without
the customer having to manage specific [?] and risks.

A. utility
B. costs
C. warranty
D. information

Answer: B

NEW QUESTION # 27
What ensures that service providers and service consumers continue to create value together?

A. Service offerings
B. Service consumption
C. Service level management
D. Service relationship management

Answer: D

Explanation:
Service relationship management is the joint activities performed by a service provider and a service consumer to ensure continual value co-creation1. It involves establishing, maintaining, and optimizing the service relationship throughout the service lifecycle2. Service relationship management ensures that service providers and service consumers continue to create value together by aligning their objectives, expectations, and capabilities3. Reference: ITIL Foundation - ITIL 4 Edition, page 5; ITIL 4 - A Pocket Guide, page 16; ITIL 4 Practice Guide: Service Relationship Management, page 7.

NEW QUESTION # 28
......

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Test ITIL-4-Foundation Engine Version - Reliable ITIL-4-Foundation Test Practice

ITIL The Best Accurate Test ITIL-4-Foundation Engine Version – Pass ITIL-4-Foundation First Attempt

ITIL 4 Foundation Exam Sample Questions (Q23-Q28):

Quiz 2025 Trustable ITIL ITIL-4-Foundation: Test ITIL 4 Foundation Exam Engine Version

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